Sixteen years of broad, overlapping experience in the IT industry including: two years as corporate officer and technical manager; three years consulting; nine years software development; and six years network analysis/administration.

Specialties include Customer Resource Management (CRM), Sales Force Automation (SFA), Automated Marketing Campaign Management (AMCM), Enterprise Resource Planning (ERP), Business Process Analysis and Automation.

• Working manager of a staff of AS-400 operators, network analysts, and systems engineers.
• Worked closely with the CIO on all new initiatives and projects.
• Act as key decision maker in the procurement, design and implementation of all network/server hardware and software.
• Responsible for the operation and maintenance of more than 30 HP/Dell/IBM servers running Windows server 2000/2003, OS400 and Linux operating systems.
• Monitor all logs as well as firewall/Intrusion Detection Systems to protect the integrity of 80+ web and e-commerce sites to prevent the theft of financial data.
• Restructured and improved the company Help Desk by increasing customer satisfaction with faster response times and increased turnaround time by 90%.
• Implemented and maintained procedures for business continuity and disaster recovery of facilities.
• Operate and maintain a hybrid Cisco/Nortel routing and switching environment providing data services to thousands of clients including intranet, extranet and Internet users.
• Maintained all remote location network connections including remote warehouses, collocation datacenters and client VPN tunnels

• Performed duties as Chief Security Officer tasked with keeping four corporate divisions in compliance with Level 1 CISP/PCI (Payment Card Industry) compliance.
• Developed and enforced all company related IT policies in keeping with industry standards IE., Security, Acceptable Use, Information Classification, testing and Change Management Policy.
• Work directly with clients during discovery phase of projects and prepare needs analysis, business cases, ROI models, and formal proposals
• Design and architect new software projects using UML, agile, and rational unified design processes
• Manage in-house programming teams during development and implementation phases of software projects
• Act as technical point of contact for the customer during implementation and post-implementation of new software projects
• Worked closely with web developers and DBA’s to implement and troubleshoot new and existing web applications and databases while ensuring all testing procedures were followed.
• Worked to keep the perceptions of the department higher then what was expected by management.

• Provide overall technical vision and strategy for the company. Head up research and development of new products and technologies. Develop business plans, budgets, investor presentations, and technical sales presentations
• Work directly with clients during discovery phase of projects and prepare needs analysis, business cases, ROI models, and formal proposals
• Designed, architected, and built web-based business management suite including calendar, contact manager, marketing campaign manager, knowledge base, project manager, time tracking, and other office communications systems (ASP 3.0, ASP.Net, Visual Basic COM, C#.Net, SQL Server 2000)
• Designed, architected, prototyped, and managed development of School District Data Warehouse (C#.Net, ASP.Net, SQL Server 2000)
• Designed, architected, prototyped, and managed development of Law Enforcement Case Management System (Visual Basic 6.0, SQL Server 2000)
• Designed invoicing system for small coin and stamp supply shop (MS Access 2000, Visual Basic 6.0, QuickSell 2000)
• Manage five-person in-house programming teams as well as on-site and off-shore subcontractors as needed during development and implementation phases of software projects
• Act as technical point of contact for the customer during implementation and post-implementation of new software projects
• Designed, own, and operate two local job boards supporting 150 users on average (ASP 3.0, Visual Basic COM, SQL Server 2000)

• Supported over two dozen clients in areas of web development, business process analysis, custom application development, and network administration (PHP, JSP, Visual J++, ASP 3.0/.Net, Visual Basic 6.0/.Net, Windows 2000, Red Hat Linux, MS Exchange 2000, MySQL, SQL Server 2000)
• Served as technical contact during all phases of the sales cycle, and provided all post-sales support.
• Designed and built time tracking and priority management software for national service organization (ASP 3.0, Visual Basic COM, MS Access)
• Designed and built high-traffic open house web site for large realty organization (ASP 3.0, Visual Basic COM, SQL Server)
• Designed and built intranet site for major hospital trauma center including physician scheduling utility, meeting minute organizer, knowledge base, and a variety of communications tools (ASP.Net 3.0, Visual Basic.Net, Dreamweaver, Ultradev, SQL Server 2000)
• Designed and built quote management system for nation-wide restaurant equipment manufacturer (ASP 3.0, Visual Basic COM, SQL Server)
• Provide customizations and add-ons for IAS Visual Advance and Accountmate financial packages (Visual FoxPro 6.0, Visual Basic 6.0/.Net)
• Designed two sports registration packages for local youth sports organizations (ASP 3.0, Visual Basic 6.0, MS Access)
• Designed accounts receivable system for local healthcare organization (Visual Basic 6.0, MS Access)

• Responsible for all internal computer operations for company
• Designed and developed in-house CRM, financial, and business management systems (ASP 2.0/3.0, Visual Basic 6.0, SQL Server 6.0/7.0)
• Designed and built corporate computer network (Windows NT/ 2000, Corel Linux 1.5, Cisco 2600 Router, GShield Firewall, MS Exchange 5.5)
• Designed and build corporate web site (ASP 3.0, Flash, MS Access 2000)
• Implemented and administered Unicenter AHD help desk system for call-center and integration with in-house business management software (Unicenter AHD 4.0/5.0, Perl-TK, SQL Server 7.0)
• Oversaw shutdown of I.T. operations when company went out of business.

• Responsible for network and desktop support for 75 users and three-site NT WAN (Windows NT 4.0, MS Exchange 5.0, HP9000 Unix, Cisco 2600 Router, Motorolla FRAD, Raptor Firewall, Psionic Portsentry)
• Helped to implement and integrate EDI system with existing data warehouse (Sybase SQL Anywhere, Foxpro 2.6, Sterling Commerce Gentran, HBOC CRMS, MS Access)
• Developed ad-hoc reporting and analysis tools as needed (VB 6.0, MS Access)

• Responsible for server and desktop support for four servers and 125 users (Novell 3.11/4.0, Groupwise)
• Developed and maintained fee schedule database (DBMan)
• Administered departmental data warehouse (Foxpro 2.6, HP9000 Unix)
• Coordinated vendors in implementation of call tracking and help desk software
• Coordinated contractors and vendors in installation of new wiring closet

• Developed to specifications the first three versions of a remote multimedia training and presentation software (Borland Turbo C, Microsoft Visual C++ 1.0, custom hardware devices)
• Designed, developed, documented, and maintained over 20 retail software packages (Microsoft Visual C++ 1.0)
• Served as technical contact during all phases of the sales cycle, and provided post-sales technical support
• Responsible for project management, coordination of contractors and programming teams, and customization of end-user products

• Responsible for night operation of three DEC mainframes, daily batches, technical support, and some technical writing.
• Worked approximately 30 hours per week in conjunction with school.